Grievance Redressal

In compliance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Yaara has appointed a Grievance Officer for user complaints.

Grievance Officer: Grievance Officer, Yaara

Email: help@yaara.app

Address: Mumbai, Maharashtra, India

We will acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt.

You may write to the Grievance Officer for issues such as:

• Removal of content that violates our Community Guidelines.
• Data privacy or DPDP Act concerns.
• Harmful, abusive, or misleading Companion behaviour.
• Payment or refund disputes not resolved by help@yaara.app.

If your grievance is not resolved satisfactorily, you may escalate to:

• The Data Protection Board of India (once operational under the DPDP Act).
• The Grievance Appellate Committee constituted under the IT Rules 2021.